Liaison Officer (Quality Assurance)

LIAISON OFFICER (QUALITY ASSURANCE) is listed by DEPARTMENT OF HEALTH AND WELLNESS. The post is based in George Regional Hospital, Western Cape. The closing date is 05 October 2026.

Job Details

Requirements

• Minimum educational qualification: An appropriate national diploma (NQF
• 6) or equivalent in Public Relations Management or Public Administration or Communications with competencies that focus on the Key Performance Areas (KRA’s) of the post.
• Experience: Appropriate experience in interpersonal communication in a health- or social service setting.
• Experience in development, coordination and implementation of quality improvement plans/ initiatives/ activities to support better outcomes.
• Appropriate practical application of MS Office (Word, Excel, PowerPoint and Outlook) in work activities.
• Inherent requirements of the job: A valid driver’s license (Code B/EB) and willingness to conduct outreach and engagement with communities, patients, families and ecosystem health partners.
• Willingness to work overtime and flexible hours when operationally required.
• Competencies (knowledge/skills): Ability to independently plan, organise and coordinate consumer quality and patient experience services, including problem-solving, analysis, decision-making and quality improvement initiatives.
• Excellent interpersonal, communication and conflict management skills to effectively engage with patients, staff and stakeholders, and support quality assurance objectives through effective communication practices.
• Ability to analyse data, identify trends, and develop, implement and monitor related quality improvement plans and interventions.
• Excellent administrative, organisational and report-writing skills, including survey and feedback management, supported by proficient computer literacy in MS Office (Word, Excel, PowerPoint and Outlook) for data management, reporting and information coordination.

Duties / Responsibilities

• Coordinate and maintain Client Quality: Complaints, Compliments and Suggestions function of the facility.
• Coordinate and maintain a Real-Time Patient Engagement process and the prevention and mitigation of risks.
• Coordinate Patient Experience and Related Surveys and feedback processes.
• Support Information coordination functions.
• Perform Front Line Duties and Relief Support.
• Provide effective line management, supervision and people management of staff reporting to the Liaison Officer.

Application Instructions

are submitted online via www.westerncape.gov.za/health-jobs (click online applications).

Application address:
Applications are submitted online via www.westerncape.gov.za/health-jobs
(click online applications ).

Notes

It will be expected of candidates to be available for selection interviews on a date, time and place as determined by the Department. Kindly note that excess personnel will receive preference. All shortlisted candidates, including the SMS, shall undertake two pre-entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment. ERRATUM: Kindly note that the advert for the

No payment of any kind is required when applying for this post.

Circular Notes

Circular Notes

must be submitted on the most recently approved Z83 Application for Employment Form, obtainable from the DBE Website or any Public Service Department/Webpage. Use of the old Z83 Form will result in disqualification.

The Z83 must be completed in full and page 2 duly signed. A clear indication of the post and reference number that is being applied for must be indicated on your Z83.

Applicants are not required to submit copies of qualifications and other relevant documents on application but must submit the Z83 with a detailed Curriculum Vitae (only). Certified copies of qualifications and other relevant documents will be requested from shortlisted candidates on or before the day of the interview.

Successful candidates will be subjected to Personnel Suitability Checks (criminal record, citizenship & financial/asset record checks, qualification and employment verification including social media profiles). Appointment is subject to positive results of the security clearance process.

The successful candidate will be required to sign an annual performance agreement and, where applicable, annually disclose his/her financial interests. All applicants are required to declare any conflict or perceived conflict of interest, to disclose memberships of Boards and directorships that they may 4 be associated with.

Applicants, who do not comply with the requirements outlined above, will not be considered. MANAGEMENT ECHELON

Enquiries

Ms M Cillie Tel No: (044) 802-4498

Required Documents

Qualifications, Driver licence

DPSA Circular Source

• Circular: DPSA Circular 34 of 2026
• Source pages: 217
• Open the DPSA circular PDF